Shipping Policy
Thank you for visiting and shopping at Emil Store. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Emil Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Emil Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Refund Policy
Thanks for purchasing our products at Emil Store.
In order to be eligible for a refund, you have to return the product within 15 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact us.
Cancellation / Return / Exchange Policy
Store Exchange
1. For store purchases, you're more than welcome to make an exchange within 30 days.
2. Only products in its original condition with the product tags still intact will be valid for exchanges
3. For us to facilitate an exchange, you must have a valid receipt or order number for your purchase
4. You may exchange to another item:
Exchange to lower value item - No refunds or reimbursements will be made
Exchange to higher value item - A top-up is required
Only the discounted value of the item paid will be exchanged